Shipping policy
Shipping Policy
Last Updated: 01/03/2024
Thank you for shopping with Italjet. We strive to provide our customers with a seamless and efficient shipping experience. Below are the details of our shipping policy:
General Information
We offer global shipping for all products available on our websites www.italjet.com and www.italjetshop.com. Our goal is to ensure reliable and timely delivery for all orders.
Processing Time
Orders are processed within 2-3 business days after the order is placed. Processing time may vary during peak seasons or for customized orders, such as limited edition or First Edition motorcycles, which may take several months to build and deliver.
Shipping Rates and Delivery Times
Shipping rates and delivery times vary depending on the destination and the size and weight of the items ordered. The following are general estimates:
- Italy: 2-5 business days
- Europe: 5-10 business days
- Rest of the World: 10-20 business days
Shipping Costs
Shipping costs are calculated at checkout based on the destination, size, and weight of the items in your order. Any additional customs duties or taxes applicable in the destination country are the responsibility of the customer.
Order Tracking
Once your order is shipped, you will receive an email with the tracking information. You can track your order through the link provided in the email.
Shipping Restrictions
We do not ship to P.O. Boxes or military addresses (APO/FPO). Please provide a physical address for delivery.
International Shipping
We offer international shipping to most countries. Customers are responsible for any customs duties, taxes, or import fees that may apply in their country. These fees are not included in the shipping cost and will be billed separately by the customs office or courier.
Delivery Issues
If there are any issues with the delivery of your order, please contact us at info@italjet.com. We will work with the shipping carrier to resolve any problems and ensure your order is delivered as quickly as possible.
Damaged or Lost Packages
If your package arrives damaged, please contact us immediately at info@italjet.com with photos of the damage. We will arrange for a replacement or refund as appropriate. If your package is lost in transit, please notify us, and we will investigate the issue with the shipping carrier.
Returns and Exchanges
For information on returns and exchanges, please refer to our Refund Policy.
Contact Information
For any questions or concerns regarding shipping, please contact us at info@italjet.com.
Family-Owned and Operated
As a family-run business since 1959, we take pride in offering personal and attentive service. We are based in Bologna, Italy, and are known for building some of the most innovative and unique motorcycles and scooters.